Privacy Policy

1. Introduction

Welcome to the makbet Privacy Policy. This document explains how makbet ("we," "us," "our," or the "Company") collects, uses, stores, protects, and shares your personal information when you use our online betting platform accessible at https://makbet.cam (the "Platform"). Your privacy is of paramount importance to us, and we are committed to protecting your personal data in accordance with applicable data protection laws and industry best practices.

This Privacy Policy applies to all users who register an account, access our website, or utilize any of our services including sports betting, live casino games, slot machines, and other gaming products. By creating an account and using makbet services, you acknowledge that you have read, understood, and consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

If you do not agree with any aspect of this Privacy Policy, you must not use our services. We reserve the right to update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. Material changes will be notified via email and prominently displayed on the Platform at least 30 days before taking effect.

2. Information We Collect

2.1 Information You Provide Directly

When you register an account on makbet, we collect the following personal information that you provide voluntarily:

• Identity Information: Full legal name (as it appears on your Indonesian National ID / KTP), date of birth, gender, and nationality.
• Contact Information: Email address, mobile phone number, residential address including street, city, postal code, and province.
• Account Credentials: Username, password (stored in encrypted format), and security questions/answers if applicable.
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet identifiers (OVO, DANA, GoPay account numbers), and transaction history including deposits, withdrawals, and payment method preferences.
• Verification Documents: Copies of your Indonesian National ID (KTP), selfie photographs for identity verification, proof of address documents (utility bills, bank statements), and any additional documentation requested for enhanced due diligence or KYC purposes.
• Communication Records: Correspondence with our customer support team via live chat, email, or phone including timestamps, content of messages, and attached files.

2.2 Information Collected Automatically

When you access and use the makbet Platform, we automatically collect certain technical and usage data:

• Device Information: Device type (desktop, mobile, tablet), operating system and version, browser type and version, screen resolution, and device identifiers.
• Connection Information: IP address, internet service provider (ISP), approximate geographic location based on IP (country, city), and connection timestamps.
• Usage Data: Pages visited, features accessed, buttons clicked, time spent on pages, navigation paths, referral sources (how you found our website), and session duration.
• Betting Activity: Bets placed (stake amounts, selections, odds, bet types), game play history, win/loss records, account balance changes, bonus claims and wagering progress, and responsible gaming limit settings.
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (detailed in Section 7).

2.3 Information from Third Parties

We may receive information about you from third-party sources including:

• Payment Processors: Transaction confirmation data, fraud detection signals, and payment verification results from banks and e-wallet providers (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay).
• Identity Verification Services: Results from automated identity verification checks and document authentication services used during KYC processes.
• Fraud Prevention Services: Risk scores, behavioral analysis, and fraud indicators from third-party security and anti-fraud providers.
• Marketing Partners: If you arrive at our Platform through an affiliate or marketing campaign, we may receive anonymized campaign identifiers (but not your personal data from those partners).

3. How We Use Your Information

makbet uses your personal information for the following specific purposes, each grounded in legitimate business needs and legal obligations:

3.1 Account Management and Service Delivery

• Creating and maintaining your betting account
• Authenticating your identity during login and high-value transactions
• Processing deposits and withdrawals to your designated payment methods
• Enabling you to place bets and play casino games
• Displaying your account balance, transaction history, and betting records
• Managing your account preferences and settings

3.2 Legal and Regulatory Compliance

• Verifying your age to ensure compliance with the 21+ requirement
• Conducting Know Your Customer (KYC) and anti-money laundering (AML) checks as required by gaming regulations
• Preventing underage gambling, fraud, identity theft, and other illegal activities
• Maintaining records required by licensing authorities and financial regulators
• Responding to legal requests from government authorities, courts, or law enforcement agencies
• Enforcing our Terms and Conditions and investigating violations

3.3 Communication and Customer Support

• Responding to your inquiries, complaints, and support requests
• Sending account notifications (successful deposits/withdrawals, bonus credits, verification status updates)
• Delivering important service announcements (scheduled maintenance, Terms updates, security alerts)
• Providing customer support via live chat, email, and phone

3.4 Marketing and Promotional Communications (With Your Consent)

• Sending promotional emails about bonuses, special offers, and new games (only if you opt in)
• Notifying you about tournaments, competitions, and loyalty program updates
• Personalizing marketing messages based on your betting preferences and history
• You may opt out of marketing communications at any time via the unsubscribe link in emails or by adjusting your account preferences

3.5 Platform Improvement and Analytics

• Analyzing usage patterns to improve website performance and user experience
• Identifying popular games and betting markets to optimize our product offering
• Detecting and resolving technical issues and bugs
• Conducting internal research for product development
• Aggregating anonymized data for statistical analysis (aggregate data does not identify individual users)

3.6 Security and Fraud Prevention

• Monitoring for suspicious activity including bonus abuse, collusion, and money laundering
• Implementing risk-based authentication for high-value transactions
• Detecting and preventing unauthorized account access
• Protecting against cyber attacks, hacking attempts, and data breaches
• Verifying the legitimacy of withdrawal requests

3.7 Responsible Gaming

• Enabling you to set deposit limits, loss limits, and session time limits
• Implementing self-exclusion requests and cooling-off periods
• Monitoring betting patterns to identify potential problem gambling behaviors
• Providing access to responsible gaming resources and support services

4. How We Share Your Information

makbet does not sell your personal information to third parties for marketing purposes. However, we may share your data with the following categories of recipients under strict confidentiality and data protection obligations:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform essential functions on our behalf. These providers have access only to the data necessary to perform their specific services and are contractually obligated to protect your information:

• Payment Processors: Banks, e-wallet providers, and payment gateways (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay) process your deposits and withdrawals.
• Identity Verification Services: Third-party KYC and document verification providers authenticate your identity documents.
• Game Providers: Software suppliers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, PG Soft) deliver casino games and sports betting data.
• Cloud Hosting Services: Secure server infrastructure providers store and process data on our behalf.
• Email Service Providers: Email delivery platforms send account notifications and marketing communications.
• Customer Support Tools: Live chat and ticketing systems enable our support team to assist you.
• Fraud Prevention Services: Security companies analyze transactions to detect and prevent fraud.

4.2 Regulatory and Legal Authorities

We may disclose your information when legally required or when we believe disclosure is necessary to:

• Comply with court orders, subpoenas, or legal processes
• Respond to lawful requests from government agencies or law enforcement
• Report to gaming regulatory bodies and licensing authorities
• Cooperate with anti-money laundering and counter-terrorism financing investigations
• Protect the rights, property, and safety of makbet, our users, or the public

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, bankruptcy, or other corporate restructuring, your personal information may be transferred to the successor entity. You will be notified of any such change via email and Platform announcement, and the new entity will be bound by this Privacy Policy or an equivalent standard.

4.4 With Your Explicit Consent

We may share your information with other parties when you provide explicit consent for specific purposes not covered by this Privacy Policy. You may withdraw consent at any time by contacting customer support.

5. Data Security Measures

makbet employs comprehensive technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction:

5.1 Technical Security Controls

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS protocols, the same standard used by international banks.
• Secure Storage: Personal data is stored on encrypted databases hosted on secure servers with redundant backups in geographically distributed data centers.
• Access Controls: Multi-factor authentication, role-based access restrictions, and audit logging ensure only authorized personnel can access sensitive data.
• Password Security: Passwords are hashed using industry-standard algorithms (bcrypt) and never stored in plain text.
• Firewall Protection: Advanced firewalls and intrusion detection systems monitor and block malicious traffic.
• DDoS Protection: Distributed denial-of-service mitigation systems protect platform availability.

5.2 Organizational Security Measures

• Employee Training: All staff receive data protection and security awareness training.
• Confidentiality Agreements: Employees and contractors sign non-disclosure agreements.
• Principle of Least Privilege: Personnel access only the data necessary for their job functions.
• Regular Security Audits: Independent third-party security firms conduct penetration testing and vulnerability assessments.
• Incident Response Plan: Documented procedures for detecting, responding to, and recovering from security incidents.

5.3 Data Breach Notification

In the unlikely event of a data breach that compromises your personal information, we will notify you via email within 72 hours of discovering the breach, as required by applicable data protection laws. The notification will include the nature of the breach, the data affected, potential consequences, and steps we are taking to remediate the situation and prevent future occurrences.

6. Your Privacy Rights

As a makbet user, you have the following rights regarding your personal information:

6.1 Right to Access

You may request a copy of all personal data we hold about you. We will provide this information in a commonly used electronic format within 30 days of your request.

6.2 Right to Correction

If any information we hold about you is inaccurate or incomplete, you have the right to request correction. You can update most information directly through your account settings or by contacting customer support.

6.3 Right to Deletion

You may request deletion of your personal data, subject to certain legal and regulatory retention requirements. We must retain some records for anti-money laundering, tax compliance, and dispute resolution purposes for specified periods even after account closure.

6.4 Right to Restriction of Processing

You can request that we limit how we use your data under certain circumstances, such as while we verify its accuracy or investigate a complaint.

6.5 Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format and transmit it to another service provider where technically feasible.

6.6 Right to Object

You may object to processing of your data for direct marketing purposes at any time. You can opt out of marketing emails via the unsubscribe link or adjust your account communication preferences.

6.7 Right to Withdraw Consent

Where we rely on your consent to process data, you may withdraw that consent at any time. This does not affect the lawfulness of processing based on consent before withdrawal.

6.8 Exercising Your Rights

To exercise any of these rights, contact our Data Protection Team at [email protected] with your account username and specific request. We may require additional verification to confirm your identity before fulfilling requests. We aim to respond within 30 days.

7. Cookies and Tracking Technologies

7.1 What Are Cookies

Cookies are small text files stored on your device when you visit the makbet Platform. They help us recognize your device, remember your preferences, and provide a personalized experience.

7.2 Types of Cookies We Use

• Essential Cookies: Required for platform functionality including authentication, session management, and secure navigation. These cannot be disabled without impairing core services.
• Performance Cookies: Collect anonymous usage data to help us analyze how visitors interact with the website and identify areas for improvement.
• Functionality Cookies: Remember your preferences such as language settings, display options, and favorite games.
• Marketing Cookies: Track your browsing across sessions to deliver personalized promotions and measure campaign effectiveness (only with your consent).

7.3 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, though this may impact platform functionality. Disabling essential cookies will prevent you from using certain features including account login.

7.4 Other Tracking Technologies

In addition to cookies, we use web beacons (pixel tags) in emails to track open rates and link clicks. This helps us measure the effectiveness of communications and improve content relevance.

8. Data Retention

makbet retains your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations:

• Active Accounts: Data is retained for the duration of your account activity plus 365 days after your last login.
• Closed Accounts: After voluntary account closure, most personal data is deleted within 30 days, except for records we are legally required to retain.
• Legal Retention: Transaction records, KYC documents, and betting history are retained for 5 years after account closure to comply with anti-money laundering regulations, tax laws, and dispute resolution requirements.
• Marketing Data: If you unsubscribe from marketing emails, we retain only a minimal identifier to honor your opt-out preference.

9. International Data Transfers

Your personal information may be transferred to and processed in countries outside Indonesia where our service providers operate data centers. We ensure such transfers comply with applicable data protection laws through appropriate safeguards including standard contractual clauses and verified data protection certifications of recipient countries.

10. Children's Privacy

makbet services are strictly for adults aged 21 and over. We do not knowingly collect personal information from individuals under 21. If we discover that we have inadvertently collected data from a minor, we will delete it immediately and close the associated account. Parents or guardians who believe a minor has provided information to us should contact [email protected] immediately.

11. Third-Party Websites

The makbet Platform may contain links to third-party websites, services, or game providers. This Privacy Policy applies only to our Platform. We are not responsible for the privacy practices of third-party sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. The "Last Updated" date at the top indicates when this policy was most recently revised. Material changes will be communicated via email to your registered address and prominently displayed on the Platform at least 30 days before taking effect. Your continued use of makbet services after changes become effective constitutes acceptance of the updated Privacy Policy.

13. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact our Data Protection Team:

• Email: [email protected]
• Subject Line: "Privacy Inquiry" or "Data Protection Request"
• Live Chat: Available 24/7 through your account dashboard for immediate assistance
• Response Time: We aim to respond to all privacy inquiries within 48 hours during business days

When contacting us about privacy matters, please include your account username (but do not include your password) and a detailed description of your inquiry or request. We may require additional verification to confirm your identity before fulfilling data access, correction, or deletion requests to protect your information from unauthorized disclosure.